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How to reset Shelly Matter devices

Updated October 28, 2026 · Steps paraphrased from each platform's or maker's own help pages, linked beside each step. We have not tested these steps ourselves.

Short answer

How do I reset Shelly Matter devices?

On the Shelly Plug US Gen4, press and hold the button for 10 seconds to factory reset it; Shelly says this works up to 60 seconds after plugging the device in. Gen4 devices ship with Matter firmware by default. Gen3 devices need Matter switched on first, in the device’s web interface under Settings, Matter.(Shelly: Plug US Gen4; Shelly: Gen3 Matter)

As of October 28, 2026, our catalog lists 16 Shelly products with a CSA Matter certificate for the exact model and a verified US store link (0 use Thread, 16 use Wi-Fi). 6 of them fall under a reset method on this page; each row below says which.(our catalog)

As of . Steps are paraphrased from the platforms’ and makers’ own help pages, linked on the guide; we have not tested them ourselves. Sources: Shelly: Plug US Gen4; Shelly: Gen3 Matter; our catalog; TP-Link: setup tips.

Before you reset a Shelly device

  1. Find the Matter setup code (printed on the device or its box, or in the maker’s app) and keep a photo of it: after a reset it is the way back in.(TP-Link: setup tips; Home Assistant: Matter)
  2. Remove the device from the apps that hold it. On an iPhone, Settings, General, Matter Accessories lists what is paired and lets you remove it; in Google Home, open the device’s settings and remove it. Google adds that a device you no longer use should be factory reset after you remove it.(Apple: Matter accessories; Google: Matter devices)
  3. Then reset it with the maker’s steps on this page, and add it again as a new device.(Google: Matter devices)

See also: How to remove (unpair) a Matter device · Where is the Matter setup code?

Reset the Shelly Plug US Gen4

  1. Plug the device in. Within the first 60 seconds after plugging in, press and hold the button for 5 seconds to reboot or for 10 seconds to factory reset.(Shelly: Plug US Gen4)
  2. Do not press the button five times quickly unless you mean to: five rapid pushes switch the plug from Matter firmware, its default, to Zigbee firmware.(Shelly: Plug US Gen4)
  3. Read the LED: blue flashing on first power-up means access-point mode; slow red flashing after it has joined a network means it is reconnecting to Wi-Fi; constant red means it cannot reconnect.(Shelly: Plug US Gen4)

Gen3 and newer devices without Matter by default

Shelly’s Matter article covers Gen3 and newer devices whose firmware does not include Matter by default. You need a 2.4 GHz Wi-Fi network, a Matter-compatible hub online, a computer for the device’s web interface and a phone with Bluetooth and a Matter app.(Shelly: Gen3 Matter)

  1. Log in to the device’s web interface, then in Settings, Wi-Fi choose your local network and save.(Shelly: Gen3 Matter)
  2. In Settings, Firmware click Update, then Refresh Page Now. A Matter menu appears.(Shelly: Gen3 Matter)
  3. In the Matter menu tick Enable, then Save and Reboot. Refresh the page: a QR setup code appears. Scan it, or type the 11-digit manual code, in your Matter app and follow the prompts.(Shelly: Gen3 Matter)

See also: Where is the Matter setup code? · Add a Matter device to Apple Home

Shelly devices this page covers

The list is every Shelly record in our catalog with a CSA certificate for the exact model and a verified US store link, sorted by name, as of October 28, 2026. The last column names the method on this page that applies, or says the pages we read do not cover that model.(our catalog)

ProductNetworkReset method on this page
Shelly 1 Gen3Wi-FiGen3: turn Matter on in the web interface(Shelly: Gen3 Matter)
Shelly 1 Gen4 Wi-Fi, Zigbee & Matter Relay Switch with Dry ContactsWi-FiNo reset steps on the pages we read: use the maker’s page for this model(our catalog)
Shelly 1 Mini Gen3Wi-FiGen3: turn Matter on in the web interface(Shelly: Gen3 Matter)
Shelly 1 Mini Gen4Wi-FiNo reset steps on the pages we read: use the maker’s page for this model(our catalog)
Shelly 1PM Gen3Wi-FiGen3: turn Matter on in the web interface(Shelly: Gen3 Matter)
Shelly 1PM Gen4Wi-FiNo reset steps on the pages we read: use the maker’s page for this model(our catalog)
Shelly 1PM Mini Gen3Wi-FiGen3: turn Matter on in the web interface(Shelly: Gen3 Matter)
Shelly 1PM Mini Gen4Wi-FiNo reset steps on the pages we read: use the maker’s page for this model(our catalog)
Shelly 2PM Gen3Wi-FiGen3: turn Matter on in the web interface(Shelly: Gen3 Matter)
Shelly 2PM Gen4 Wi-Fi, Zigbee & Matter 2-Channel Smart Relay SwitchWi-FiNo reset steps on the pages we read: use the maker’s page for this model(our catalog)
Shelly Dimmer Gen4 Smart Dimming Module, Wi-Fi, Zigbee & MatterWi-FiNo reset steps on the pages we read: use the maker’s page for this model(our catalog)
Shelly Flood Gen4Wi-FiNo reset steps on the pages we read: use the maker’s page for this model(our catalog)
Shelly Flood S Gen4Wi-FiNo reset steps on the pages we read: use the maker’s page for this model(our catalog)
Shelly Plug US Gen4Wi-FiPlug US Gen4: 10-second button hold(Shelly: Plug US Gen4)
Shelly Presence Gen4Wi-FiNo reset steps on the pages we read: use the maker’s page for this model(our catalog)
Shelly Smart Plug for BlackWi-FiNo reset steps on the pages we read: use the maker’s page for this model(our catalog)

Browse: Matter certified devices · Matter Thread devices

When to stop and contact support

Shelly keeps one knowledge-base article per device, and we read only the two above, so for any other Shelly model open its own article before you reset. If a reset does not bring the device back, Google says to contact the device manufacturer when setup cannot be completed in the manufacturer’s app.(Shelly: Plug US Gen4; Google: Matter devices)

If the app cannot add the device after a reset

Apple’s checklist for a device the Home app cannot add: make sure the accessory is on and close to the router, unplug third-party bridges and home hubs and plug them back in, and if the app says the accessory is already added or was used in another home, reset it by its maker’s steps. If you cannot finish setup in Shelly’s app, Google says to contact the device manufacturer.(Apple: if you can’t add; Google: Matter devices)

See also: Matter device won’t pair: what to check · Matter Wi-Fi requirements (2.4 GHz, IPv6)

Frequently asked questions

How do I factory reset a Shelly Plug US Gen4?

Press and hold the button for 10 seconds. Shelly says this is possible up to 60 seconds after plugging the device in; 5 seconds reboots it.

Do Shelly devices have Matter by default?

Shelly says Gen4 devices run Matter firmware by default. Gen3 and newer devices that do not include Matter by default need it switched on under Settings, Matter in the web interface.

Sources

The steps above are written in our own words from these pages. Menus and wording in the apps can change; when they differ, follow the app and the page linked here.